Atena Plus Privacy Policy – Your Data, Protected

1. Introduction

Atena Plus operates an online gaming platform designed for players based in the Philippines. When you create an account and use the platform — whether for sports betting, live casino, slots, or eBingo — you share certain personal information with us. This Privacy Policy describes how we handle that information.

By registering on Atena Plus, you acknowledge that you have read and understood this policy. This document should be read alongside our Terms and Conditions and Responsible Gaming guidelines, which together govern your use of the platform.

2. What Personal Data We Collect

We collect personal data in the following categories:

Registration data — When you create your Atena Plus account, we collect your full name, date of birth, email address, and mobile number. This is the minimum needed to set up and identify your account.

KYC verification data — Before processing your first withdrawal, we require identity verification. This means collecting a copy of a government-issued photo ID and proof that any registered payment account (e-wallet or bank account) is registered under your name. A selfie or liveness check may also be requested.

Financial transaction data — We record deposit and withdrawal transactions associated with your account. All transactions are in Philippine Peso. We do not store full payment account credentials; transaction references are retained for operational and financial record purposes.

Usage and activity data — We collect information about how you interact with the platform, including games played, bets placed, session times, and device and browser information. This helps us detect unusual activity, maintain platform integrity, and improve the player experience.

Communications data — If you contact our support team, we retain records of that communication to help resolve your query and improve service quality.

3. How We Use Your Data

Your personal data is used for the following purposes:

• Account management — Creating, maintaining, and securing your Atena Plus account.
• Identity verification — Confirming that you meet the eligibility requirements (aged 21+, based in the Philippines) and completing KYC before withdrawals.
• Transaction processing — Handling deposits and withdrawals in PHP through your registered local payment method.
• Platform security — Detecting and preventing fraud, unauthorised access, and violations of our Terms and Conditions.
• Customer support — Responding to queries, resolving disputes, and providing account assistance.
• Platform improvement — Analysing aggregated usage data to understand how the platform is being used and where improvements can be made.
• Responsible gaming — Monitoring for signs of problem gambling behaviours in line with our Responsible Gaming commitments.

We do not use your data for automated decision-making that produces significant legal effects without human review.

4. Data Sharing and Third Parties

Atena Plus does not sell your personal data to third parties for marketing or advertising purposes. We share data only in the following limited circumstances:

• Payment processors — To process PHP transactions, relevant transaction details are shared with the payment service providers that handle local e-wallet and bank transfer operations.
• Identity verification services — KYC verification may involve a third-party identity verification provider. Only the data needed to complete the verification is shared.
• Platform technology providers — Service providers who help operate the platform (such as infrastructure, game software providers, or analytics tools) may have limited access to data in the course of providing their services. These providers are bound by confidentiality obligations.
• Legal requirements — Where required by applicable law or in response to a valid legal process, we may be required to disclose certain data. We will inform you of such requirements where we are legally permitted to do so.

5. How We Protect Your Data

Atena Plus applies security measures appropriate for an online platform handling financial and personal data:

• SSL encryption on all data transmitted between your device and our platform, whether you are using a desktop browser or mobile.
• OTP verification for sensitive account actions, including login from new devices and withdrawal requests, adding a second layer of authentication beyond your password.
• Access controls limiting which internal systems and personnel can access personal data to those with a legitimate operational need.
• Activity monitoring to detect unusual account behaviour, including login attempts from unrecognised locations or devices.

Despite these measures, no online platform can guarantee absolute security. You are also responsible for keeping your login credentials confidential and contacting us immediately if you suspect unauthorised access to your account.

6. Cookies and Tracking

Atena Plus uses cookies and similar tracking technologies to operate the platform effectively. These include:

• Essential cookies — Required for the platform to function. These manage your session, keep you logged in during a game, and process transactions. These cannot be disabled without affecting platform functionality.
• Analytics cookies — Used to understand how players interact with the platform in aggregate. This helps us identify performance issues and improve the user experience. Data collected through analytics cookies does not identify you personally.
• Security cookies — Help detect and prevent fraudulent activity on the platform.

Most browsers allow you to manage cookie preferences through browser settings. Note that disabling essential cookies will affect your ability to use the Atena Plus platform.

7. Data Retention

We retain personal data for as long as it is needed for the purpose it was collected. In practice, this means:

• Account data is retained for as long as your account remains active and for a reasonable period afterward in case of disputes or reactivation requests.
• KYC and identity verification records are retained as required for verification integrity and operational purposes.
• Financial transaction records are retained for a period sufficient to support dispute resolution and financial reconciliation.
• Support communication records are kept for a period proportionate to the complexity of the query.

When data is no longer needed and no retention obligation applies, it is securely deleted or anonymised.

8. Your Rights Over Your Data

As a player, you have the following rights regarding your personal data held by Atena Plus:

• Access — You can request a summary of the personal data we hold about you.
• Correction — If any information is inaccurate or incomplete, you can request that it be corrected.
• Deletion — You can request that we delete your personal data. This may be subject to limitations where data must be retained for operational or financial record purposes.
• Objection — You can object to certain uses of your data, particularly for analytical or non-essential purposes.
• Account closure — If you no longer wish to use Atena Plus, you can request account closure through our support channel.

To exercise any of these rights, contact our support team through your account. We will respond to requests within a reasonable timeframe and may need to verify your identity before processing the request.

9. Minors and Age Restrictions

Atena Plus is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification is part of the KYC process, and accounts found to be registered by underage individuals will be closed immediately, with any funds handled in line with our Terms and Conditions.

If you believe a minor has registered an account, please contact us through the support channel so we can investigate and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform or in applicable requirements. When changes are material, we will notify registered players — either through an in-platform message or an email to the registered address on file.

The updated policy will always be available at atenaplus.net/privacy-policy with a revised date at the top. Continued use of the platform after the updated policy is published constitutes acceptance of the changes.

11. Contact and Data Queries

If you have questions about this Privacy Policy or how your data is handled, our support team is available through the contact channel in your logged-in account.

You can also reach us by email at: support@atenaplus.net

For questions about how to close your account or manage responsible gaming tools, visit our Responsible Gaming page or use the account settings section when logged in.