Terms & Conditions – Atena Plus Platform Rules

1. Acceptance of Terms

By accessing or using the Atena Plus platform — whether through a desktop browser or mobile device — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming guidelines. If you do not agree with any part of these terms, you should not create an account or use the platform.

These Terms and Conditions apply to all players registered on Atena Plus and govern all activity on the platform, including sports betting, live casino, slots, eBingo, and all other available game types.

2. Eligibility

To register and use Atena Plus, you must meet all of the following conditions:

• You are at least 21 years of age at the time of registration.
• You are located in and accessing the platform from the Philippines.
• You are not acting on behalf of another person or entity.
• You do not already hold an active Atena Plus account.
• You are not accessing the platform in any jurisdiction where online gaming is prohibited.

Atena Plus reserves the right to request proof of age and identity at any time. If it is found that a player does not meet the eligibility requirements, the account may be suspended and any winnings may be voided pending investigation.

3. Account Registration and Security

Each player is permitted to hold one account on Atena Plus. Creating duplicate or multiple accounts is a violation of these terms and may result in the closure of all associated accounts.

When registering, you are required to provide accurate, complete, and up-to-date personal information. This information is used to verify your identity in line with our KYC (Know Your Customer) requirements, which must be completed before your first withdrawal is processed.

You are solely responsible for:

• Keeping your login credentials — username and password — confidential.
• All activity that occurs under your account, whether authorised by you or not.
• Notifying Atena Plus support immediately if you suspect unauthorised access to your account.

Atena Plus uses SSL encryption on all data transmissions and applies OTP (one-time password) verification on sensitive account actions including withdrawals. These security measures are in addition to, not a replacement for, your own responsibility to keep your account details safe.

4. Deposits and Withdrawals

All financial transactions on Atena Plus are conducted in Philippine Peso (PHP). There is no currency conversion involved for Filipino players.

Deposits are credited to your platform wallet upon successful processing through an accepted Philippine payment method. Accepted channels include local e-wallets and Philippine online or mobile banking. Credit cards and cryptocurrency are not accepted as payment methods on this platform.

Withdrawals are subject to the following conditions:

• Your account must have completed KYC verification before any withdrawal is processed.
• Withdrawals can only be sent to a payment account registered in your own name.
• Minimum withdrawal amounts and processing timeframes apply as detailed in your account dashboard.
• VIP members at Gold and Platinum tiers receive prioritised withdrawal processing as part of the VIP programme.

Atena Plus is not responsible for delays caused by external payment processors or banking institutions after a withdrawal has been approved and dispatched from the platform.

5. Gameplay and Betting

All game outcomes on Atena Plus — whether from slots, live casino, eBingo, or sports betting — are generated or determined by the game software and are subject to chance. Atena Plus does not and cannot guarantee any particular outcome for any player.

For sports betting, results are settled based on the official outcome of the relevant event. In cases of disputes regarding event results, the decision of Atena Plus shall be final, based on available verified information.

Players are responsible for understanding the rules of any game or bet type they participate in. It is your responsibility to review game-specific rules before placing wagers.

6. Promotions and Bonuses

From time to time, Atena Plus may offer promotions, bonuses, or other player incentives. Any such offers are subject to their own specific terms, which will be communicated at the time the offer is made available.

General principles that apply to all promotional offers:

• Promotions are available to eligible players only, as defined in the specific offer terms.
• Offers cannot be combined unless explicitly stated otherwise.
• Atena Plus reserves the right to modify or withdraw any promotional offer at any time.
• Abuse of promotions — including the use of multiple accounts to claim the same offer — is a violation of these terms.

Where wagering requirements or other conditions apply to bonuses, these will be clearly stated when the offer is presented. We do not publish bonus terms on this page because specific offer details change and are only valid for the period in which they are actively promoted.

7. Prohibited Conduct

The following activities are strictly prohibited on Atena Plus:

• Using automated software, bots, scripts, or any other tools to interact with the platform in place of genuine human activity.
• Attempting to exploit, manipulate, or take unfair advantage of any technical error, software bug, or loophole in the platform.
• Providing false or misleading information during registration or at any point during account verification.
• Opening or using multiple accounts, or allowing another person to use your account.
• Using the platform in connection with money laundering, fraud, or any other illegal activity.
• Engaging in match-fixing, insider betting, or any form of collusion in sports betting markets.
• Attempting to access other players' accounts without authorisation.

Atena Plus monitors platform activity and reserves the right to investigate suspicious behaviour. Confirmed violations will result in account action as described in Section 8.

8. Account Suspension and Closure

Atena Plus may suspend, restrict, or permanently close an account if:

• A player is found to have violated any provision of these Terms and Conditions.
• The account holder fails to meet or maintain the eligibility requirements in Section 2.
• Fraudulent activity, identity misrepresentation, or suspicious financial behaviour is detected.
• Required KYC documents are not provided within the requested timeframe.
• The account has been inactive for an extended period as defined in the platform's operational policy.

In cases of confirmed fraud or Terms violations, any balance in the affected account may be withheld pending investigation. Atena Plus will communicate decisions relating to account status to the registered email address on file.

Players who wish to voluntarily close their own account may request this through the support channel available in their account settings.

9. Responsible Gaming

Atena Plus is committed to providing a responsible gaming environment. The platform is for entertainment purposes only and is strictly for adults aged 21 and above. Gaming involves real financial risk — no win is guaranteed, and players should only wager what they can afford to lose.

The platform provides tools to help players manage their gaming activity, including options to set limits or request self-exclusion. For full details on available tools and support resources, visit our Responsible Gaming page.

10. Privacy and Data

Atena Plus collects and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your data as described in that document.

Personal data collected during registration and KYC verification is used to confirm your identity, process payments, and comply with applicable requirements. This information is not sold to third parties for marketing purposes.

11. Changes to These Terms

Atena Plus reserves the right to modify these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. Continued use of the platform after the updated terms are published constitutes acceptance of the changes.

Where changes are material, we may notify players through an in-platform message or email to the registered address. It remains the player's responsibility to stay informed of the current Terms and Conditions.

12. Contact and Support

If you have questions about these Terms and Conditions, or need assistance with your account, our support team is available through the contact channel accessible when you are logged in to your Atena Plus account.

You can also reach us at: support@atenaplus.net

For questions about responsible gaming, refer to the Responsible Gaming page. For questions about privacy and data, refer to the Privacy Policy.